Guest Experience Concierge — Front Desk & Events

CBRE Group, Inc.; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

CBRE Group, Inc. in Austin is seeking a Workplace Experience Concierge to deliver world-class customer service to employees and guests in a designated building.

You will be the first point of contact, greet visitors, issue passes, and assist with security protocols while representing CBRE professionally. You will coordinate meetings and events, arrange recreational, dining, and business activities, manage mail and office services, and work with vendors to keep the workplace running smoothly

Qualifications

• High School Diploma or GED required.
• Ability to follow basic work routines.
• Strong communication and organizational skills.
• Proficiency with Word, Excel, and Outlook.

Responsibilities

• First point of contact for visitors; greet and issue passes per security protocols.
• Answer phones professionally and support presentations for groups.
• Coordinate recreational, dining, and business activities.
• Manage janitorial/maintenance work orders; assist with mail and office services.
• Address inquiries with a professional, customer-service mindset.
• Organize on-site events, secure space, set up/teardown, and supply delivery.
• Follow property security procedures and notify teams as needed.
• Coordinate with vendors supplying services to the workplace.

Skills

Communication skills

Organizational skills

Follow basic routines

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Group, Inc. in Austin is seeking a Workplace Experience Concierge to deliver world-class customer service to employees and guests in a designated building.

You will be the first point of contact, greet visitors, issue passes, and assist with security protocols while representing CBRE professionally. You will coordinate meetings and events, arrange recreational, dining, and business activities, manage mail and office services, and work with vendors to keep the workplace running smoothly