Guest Experience Concierge | Front Desk & Appointments

XCAL; Ashburn, Northern (VA, KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401k match

Paid Holidays and PTO

Employee discounts

Job summary

XCAL Shooting Sports and Fitness in Ashburn, VA is seeking a friendly Receptionist to greet guests, answer calls, schedule appointments, and support daily office tasks in a fast-paced, service‑driven environment.

This full‑time role requires a High School diploma or GED, solid communication skills, and proficiency with Microsoft Office. Join a family‑owned facility offering generous benefits, a positive team culture, and opportunities to contribute to guest experience.

Qualifications

• High School Diploma or GED required.
• Prior receptionist experience preferred.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office suite.
• Ability to work as part of a team and handle multiple tasks.
• Professional appearance and demeanor.

Responsibilities

• Assist clients in finding their way around the facility.
• Answer, forward, and screen phone calls in a friendly and professional manner.
• Prepare meetings and training rooms.
• Sort and distribute mail.
• Convert XCAL products and services questions into appointments.
• Explain all XCAL products, services, and treatments to guests and assist them with determining their individual needs.
• Schedule appointments and suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls and member outreach calls to schedule appointments.
• Assist with a variety of administrative tasks including copying, faxing, and taking notes.
• Uses all required safety devices to comply with company safety rules.

Skills

Phone etiquette

Customer service

Microsoft Office

Time management

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

XCAL Shooting Sports and Fitness in Ashburn, VA is seeking a friendly Receptionist to greet guests, answer calls, schedule appointments, and support daily office tasks in a fast-paced, service‑driven environment.

This full‑time role requires a High School diploma or GED, solid communication skills, and proficiency with Microsoft Office. Join a family‑owned facility offering generous benefits, a positive team culture, and opportunities to contribute to guest experience.