Fitness Services Team Member

XCAL; Ashburn, Northern (VA, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

XCAL membership

Flexible hours

Employee locker rooms

Discounts on products and services

Job summary

XCAL Shooting Sports and Fitness in Ashburn, VA is a family-owned facility that blends technology-driven design with exceptional customer service to deliver a unique experience for shooters and fitness enthusiasts. This role supports a welcoming, well-organized club environment and requires proactive member assistance.

You will greet members, handle account maintenance and sales, process paperwork, answer inquiries, and help keep the desk area clean and efficient in daily operations.

Qualifications

• Minimum 6+ months of customer service experience.
• Excellent verbal and written communication skills.
• Ability to stand for a minimum of 4 hours.

Responsibilities

• Greet and admit members and guests at the fitness floor by scanning memberships and answering questions.
• Enter sales transactions for members, including programs and payments.
• Process member paperwork, including address changes and electronic funds transfers.
• Answer club phone to assist with inquiries.
• Maintain cleanliness and organization of the fitness services desk area.

Skills

Customer service

Verbal communication

Written communication

Membership handling

Education

High School Diploma or GED

Job description

XCAL Shooting Sports and Fitness, a family-owned business, combines its technology-driven design with uncompromising customer service to deliver a unique and fun-filled experience for shooters and fitness enthusiast of all levels. This revolutionary new concept integrates shooting sports and fitness in one convenient location. Our facility features three distinct shooting ranges, full-service restaurant, large retail space, traditional as well as functional fitness, mixed martial arts dojo, spin studio, group fitness, spa services, child activity center and a host of amenities to provide an exceptional experience.

Employment at XCAL comes with an XCAL membership, flexible hours, employee lockers rooms, and discounts on products and services.

Position Summary

Delivers the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of XCAL products and services . Proactively meets the needs of members and accurately answers questions.

Job Duties and Responsibilities

• Greets and admits members and guests onto the fitness floor by scanning their membership cards and responding to messages regarding their membership account.
• Enters sales transactions for members, including program, service, and payments.
• Processes member paperwork, including address changes, and electronic funds transfers.
• Answers club phone to assist with member and guest inquiries.
• Maintain the cleanliness and organization of the fitness services desk area.

Position Requirements

• High School Diploma or GED.
• 6+ months of customer service experience.
• Ability to stand for minimum for 4 hours at a time.
• Excellent verbal and written communication skills.