Guest Experience Concierge

Hilton Garden Inn Tampa Ybor Historic District; Tampa (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

Hilton Garden Inn Tampa Ybor Historic District is seeking a friendly and professional Front Desk staff member to create a welcoming environment for guests. This role involves greeting guests, managing reservations, and providing detailed information about hotel services and local attractions.

The ideal candidate has strong customer service skills, the ability to handle challenging situations, and a commitment to guest satisfaction. Join our team and enjoy a supportive work environment.

Qualifications

• Ability to communicate clearly in English both verbally and in writing.
• Strong commitment to guest satisfaction and ability to handle difficult situations.
• Basic accounting skills with previous cashier experience preferred.

Responsibilities

• Greet and assist guests with check-in and check-out processes.
• Provide information on hotel services and local attractions.
• Handle guest issues and service failures with care and empathy.

Skills

Customer relations

Communication

Problem-solving

Cash handling

Job description

Hilton Garden Inn Tampa Ybor Historic District is seeking a friendly and professional Front Desk staff member to create a welcoming environment for guests. This role involves greeting guests, managing reservations, and providing detailed information about hotel services and local attractions.

The ideal candidate has strong customer service skills, the ability to handle challenging situations, and a commitment to guest satisfaction. Join our team and enjoy a supportive work environment.