Workplace Experience Receptionist

JLL; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Workplace Experience Receptionist in Wichita, KS to deliver elevated client and guest experiences at the onsite facility. You will be the welcoming face, handle arrivals, provide information, and coordinate with the facilities team to ensure a hospitality-focused environment that reflects JLL’s commitment to extraordinary guest services.

The role requires 1–2 years of customer service experience, strong communication, and the ability to multitask across meetings, events, and

Qualifications

• Minimum 1–2 years in customer service or hospitality
• People-focused with passion for creating experiences that exceed expectations
• Flexible and positive attitude in managing shifting daily priorities
• Excellent communication skills with ability to interact professionally in verbal and written formats
• Fluency in English required for effective client and guest interaction
• Multi-tasking abilities with skills to prioritize while ensuring consistent and elevated guest experiences
• Working knowledge of information technology tools and platforms
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Responsibilities

• Warmly welcome guests and callers while anticipating their needs and assisting with arrivals, departures, office orientations, and requests
• Engage visitors, employees, and callers in a manner that makes them feel welcomed and assisted in helpful and timely fashion
• Connect with clients, customers, and support teams while collaborating to proactively anticipate needs and identify issues
• Deliver creative solutions while being familiar with all facility services and working with facilities management to cultivate hospitality approach
• Work across teams to proactively communicate and prepare for meetings and events, intentionally anticipating and addressing concerns
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills throughout all interactions
• Act as central point of contact, providing information and wayfinding for campus, services, and activities
• Actively monitor and maintain front desk, lobby, and surroundings to ensure safe, clean, organized environment reflecting brand standards
• Create work orders for custodial, maintenance, safety, and security concerns through appropriate channels and systems
• Provide support and assistance with meeting room bookings, reports, and updates as needed
• Identify potential risks and elevate appropriately to prevent privacy breaches, security incidents, or operational disruptions

Skills

Customer service

Hospitality

Communication

English fluency

Office software

Multi-tasking

IT tools

Reception

Tools

Teams

Excel

PowerPoint

Word

Outlook

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Workplace Experience Receptionist at JLL, you will deliver elevated client and guest experiences while serving as the welcoming face of our Wichita facility. This role combines your passion for service, exceptional people skills, and enthusiasm for creating a hospitality-focused environment that reflects JLL's commitment to extraordinary guest services. You'll be an integral part of the facilities team while interfacing with services across the organization to anticipate needs, identify issues, and deliver creative solutions that create lasting, memorable experiences for clients and guests.

What your day-to-day will look like:

• Warmly welcome guests and callers while anticipating their needs and assisting with arrivals, departures, office orientations, and requests
• Engage visitors, employees, and callers in a manner that makes them feel welcomed and assisted in helpful and timely fashion
• Connect with clients, customers, and support teams while collaborating to proactively anticipate needs and identify issues
• Deliver creative solutions while being familiar with all facility services and working with facilities management to cultivate hospitality approach
• Work across teams to proactively communicate and prepare for meetings and events, intentionally anticipating and addressing concerns
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills throughout all interactions
• Act as central point of contact, providing information and wayfinding for campus, services, and activities
• Actively monitor and maintain front desk, lobby, and surroundings to ensure safe, clean, organized environment reflecting brand standards
• Create work orders for custodial, maintenance, safety, and security concerns through appropriate channels and systems
• Provide support and assistance with meeting room bookings, reports, and updates as needed
• Identify potential risks and elevate appropriately to prevent privacy breaches, security incidents, or operational disruptions

Required Qualifications:

• Minimum 1-2 years previous customer service or hospitality-related experience
• People-focused mindset with passion for creating experiences that exceed expectations
• Flexibility and positive attitude in managing shifting daily priorities
• Excellent communication skills with ability to interact professionally in verbal and written formats
• Fluency in English required for effective client and guest interaction
• Multi-tasking abilities with skills to prioritize while ensuring consistent and elevated guest experiences
• Working knowledge of information technology tools and platforms
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Preferred Qualifications:

• Experience in hospitality or customer service environments
• Background in facilities management or workplace experience coordination
• Knowledge of work order management systems and administrative support processes
• Experience with meeting room booking systems and event coordination
• Understanding of security and safety protocols in corporate environments

Location:

Onsite - Wichita, KS 67220

Schedule:

Full-time, non-exempt position. Hours range from 7am-5:30pm Monday through Friday depending on business needs.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.