Guest Experience Concierge – Front Desk

WeWork; Washington (District of Columbia); On-site; USD 2,892,960 - 3,030,720; Full time

Benefits offered by this job

20 days PTO

Paid holidays

Health benefits

Job summary

WeWork is seeking a Front Desk Associate to be the welcoming face of our hospitality team at a WeWork location. You will greet members, manage front desk operations, and support mail and packages while learning WeWork products and services.

The role emphasizes creating a warm community atmosphere, answering questions, and promoting services to enhance the member experience. Prior hospitality or customer service experience is valued.

Qualifications

• Experience in hospitality, retail or customer service is preferred but not required.
• Strong verbal and written communication skills.
• Comfortable with basic computer skills and corporate policies.

Responsibilities

• Greet members and guests with a warm, welcoming demeanor.
• Cover the front desk during business hours and be on-site point of contact.
• Register and check-in visiting guests per guest policies.
• Provide orientation about spaces and information for first-time visitors.
• Issue and collect keys from members and guests as needed.
• Keep front desk clean and organized; manage mail and packages.

Skills

Hospitality

Customer Service

Interpersonal skills

Communication

Teamwork

Education

High school diploma

Tools

MS Office

Email systems

Job description

WeWork is seeking a Front Desk Associate to be the welcoming face of our hospitality team at a WeWork location. You will greet members, manage front desk operations, and support mail and packages while learning WeWork products and services.

The role emphasizes creating a warm community atmosphere, answering questions, and promoting services to enhance the member experience. Prior hospitality or customer service experience is valued.