Community Concierge & Front Desk Host

WeWork; Boston (MA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

20 days PTO

13 paid holidays

80 hours sick time

16 weeks parental leave

Healthcare benefits

401k plan

Life and AD&D insurance

Job summary

WeWork in the United States is seeking a Front Desk Associate to serve as the heart of the hospitality team. You will be the main contact for members and guests, greeting them warmly and supporting front desk operations at the assigned location on weekdays.

You will engage with diverse members, learn their needs, promote WeWork services, and help maintain a welcoming, well-run building. This role emphasizes guest orientation, operational support, and a strong customer-service mindset.

Qualifications

• People-person with strong interpersonal skills.
• Outstanding in-person communication and customer service.
• Able to represent the brand and deliver hospitality.
• Willingness to help others and build community.
• Team player who can adapt and support the team.
• Multitask while prioritizing the member experience.
• Hospitality or retail/customer service background preferred but not required.
• Strong verbal and written communication skills.
• Basic computer skills.
• Demonstrates integrity, dependability and responsibility.
• Passion for WeWork's mission and values.
• Secondary school certificate preferred.

Responsibilities

• Greet members and guests warmly and be on-site point of contact.
• Maintain front desk operations during business hours and manage mail/packages.
• Provide space orientation and assist with key issuance when needed.
• Keep front desk clean and organized and handle deliveries and notices.
• Learn members' names and businesses to enhance community feel.
• Track member notes in WeWork systems and answer questions knowledgeably.
• Explain policies and promote WeWork products and services when relevant.
• Respond to emergencies promptly and escalate as needed.

Skills

People skills

Interpersonal

Brand ambassador

Customer service

Team player

Multitasking

Verbal communication

Written communication

Computer skills

Integrity

Dependability

Compassion

Education

Secondary school certificate

Job description

WeWork in the United States is seeking a Front Desk Associate to serve as the heart of the hospitality team. You will be the main contact for members and guests, greeting them warmly and supporting front desk operations at the assigned location on weekdays.

You will engage with diverse members, learn their needs, promote WeWork services, and help maintain a welcoming, well-run building. This role emphasizes guest orientation, operational support, and a strong customer-service mindset.