Guest Experience Concierge (Front Desk)

WINDSOR CAPITAL GROUP; San Luis Obispo (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis/

Flexible Spending Account (FSA)

401(k) & Roth 401(k) Plans

Employee Assistance Program (EAP)

Career Growth Opportunities

Paid Time Off (PTO)

Paid Sick Leave

Exclusive Employee Hotel Discounts

On-Shift Meals

Recognition & Rewards Program

Job summary

Windsor Hospitality is seeking a Guest Service Agent at the Embassy Suites by Hilton in San Luis Obispo, CA. You will greet guests, manage check-in and check-out, answer inquiries, and help with reservations while maintaining a warm, professional front desk presence.

This full-time role emphasizes outstanding guest service, teamwork with hotel departments, adherence to safety procedures, and proper uniform standards.

Qualifications

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
• Deal with the public, customers, employees, union and government officials with tact and courtesy.
• Change activity frequently and cope with interruptions.

Responsibilities

• Greets guests with a warm and welcoming attitude, always providing outstanding customer service.
• Issues room key and escort instructions to Bell Person or directly to guest as appropriate.
• Date-stamps, sorts, and racks incoming mail and messages.
• Check-in and check-out guests efficiently, ensuring accurate information is collected and recorded.
• Transmits and receives messages using equipment such as telephone, fax, and switchboard.
• May receive and process advance registration payments.
• Provide guests with information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and professionally, resolving any issues to ensure guest satisfaction.
• Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.
• Assist with administrative duties, such as answering phone calls, responding to emails, and handling cash transactions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment, and makes change for guests.
• May make, confirm, and cancel reservations for guests.
• May post charges such as room, food, liquor, or telephone by hand or machine.
• May make restaurant, transportation, or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or champagne for special guests.
• Follow hotel policies and procedures, including security and safety protocols.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
• Required to be always in uniform when working on the property, including wearing a name identification badge.
• All other duties as assigned by a manager or supervisor.

Skills

Clear communication

Professional judgment

Manual dexterity

Customer service

Adaptability

Tools

Switchboard

Computer keyboard

Job description

Windsor Hospitality is seeking a Guest Service Agent at the Embassy Suites by Hilton in San Luis Obispo, CA. You will greet guests, manage check-in and check-out, answer inquiries, and help with reservations while maintaining a warm, professional front desk presence.

This full-time role emphasizes outstanding guest service, teamwork with hotel departments, adherence to safety procedures, and proper uniform standards.