Front Desk Guest Experience Specialist

Windsor Hospitality; San Luis Obispo (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and

Flexible Spending Account (FSA)

401(k) & Roth 401(k) Plans

Employee Assistance Program (EAP)

Career Growth Opportunities

Paid Time Off (PTO)

Paid Sick Leave

Exclusive Employee Hotel Discounts

On-Shift Meals

Recognition & Rewards Program

Job summary

Windsor Hospitality is seeking a Guest Service Agent for the Embassy Suites by Hilton in San Luis Obispo, CA. You will greet guests, check in/out, handle inquiries, and coordinate with hotel departments to ensure a seamless guest experience.

We value a friendly, professional demeanor, attentiveness, and teamwork. This full-time role offers growth opportunities and a supportive, hospitality-focused environment with competitive benefits.

Qualifications

• Excellent communication and listening skills.
• Ability to multitask in a fast-paced front desk.
• Professional, friendly demeanor with guests.
• Strong attention to detail and accuracy.
• Team player with cross-department collaboration.

Responsibilities

• Greets guests with a warm and welcoming attitude.
• Check-in and check-out guests efficiently, collecting accurate information.
• Transmits and receives messages via telephone and switchboard.
• Process reservations and payment transactions.
• Provide guests with information about facilities and local attractions.
• Handle inquiries and resolve complaints to ensure guest satisfaction.
• Maintain organized front desk and stock supplies.
• Respond to emails and phone calls.
• Collaborate with other hotel departments to ensure a seamless guest experience.

Skills

Clear communication

Customer service

Multitasking

Professional demeanor

Switchboard skills

Job description

Windsor Hospitality is seeking a Guest Service Agent for the Embassy Suites by Hilton in San Luis Obispo, CA. You will greet guests, check in/out, handle inquiries, and coordinate with hotel departments to ensure a seamless guest experience.

We value a friendly, professional demeanor, attentiveness, and teamwork. This full-time role offers growth opportunities and a supportive, hospitality-focused environment with competitive benefits.