Guest Services Agent

Windsor Hospitality; San Luis Obispo (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and

Flexible Spending Account (FSA)

401(k) & Roth 401(k) Plans

Employee Assistance Program (EAP)

Career Growth Opportunities

Paid Time Off (PTO)

Paid Sick Leave

Exclusive Employee Hotel Discounts

On-Shift Meals

Recognition & Rewards Program

Job summary

Windsor Hospitality is seeking a Guest Service Agent for the Embassy Suites by Hilton in San Luis Obispo, CA. You will greet guests, check in/out, handle inquiries, and coordinate with hotel departments to ensure a seamless guest experience.

We value a friendly, professional demeanor, attentiveness, and teamwork. This full-time role offers growth opportunities and a supportive, hospitality-focused environment with competitive benefits.

Qualifications

• Excellent communication and listening skills.
• Ability to multitask in a fast-paced front desk.
• Professional, friendly demeanor with guests.
• Strong attention to detail and accuracy.
• Team player with cross-department collaboration.

Responsibilities

• Greets guests with a warm and welcoming attitude.
• Check-in and check-out guests efficiently, collecting accurate information.
• Transmits and receives messages via telephone and switchboard.
• Process reservations and payment transactions.
• Provide guests with information about facilities and local attractions.
• Handle inquiries and resolve complaints to ensure guest satisfaction.
• Maintain organized front desk and stock supplies.
• Respond to emails and phone calls.
• Collaborate with other hotel departments to ensure a seamless guest experience.

Skills

Clear communication

Customer service

Multitasking

Professional demeanor

Switchboard skills

Job description

Description

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Guest Service Agent!

About this Location:

This position is located at the Embassy Suites by Hilton in San Luis Obispo, CA. Nestled in the heart of California’s Central Coast, our all-suite hotel offers convenient access to downtown SLO, local wineries, and scenic hiking trails. Surrounded by rolling hills and just minutes from the beach, our property provides the perfect home base for guests to relax, explore, and experience the charm of the Central Coast.

Why do we need you?

To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests which contributes to an overall positive experience.

What you will do:

1. Greets guests with a warm and welcoming attitude, always providing outstanding customer service.
2. Issues room key and escort instructions to Bell Person or directly to guest as appropriate.
3. Date-stamps, sorts, and racks incoming mail and messages.
4. Check-in and check-out guests efficiently, ensuring accurate information is collected and recorded.
5. Transmits and receives messages using equipment such as telephone, fax, and switchboard.
6. May receive and process advance registration payments.
7. Provide guests with information about hotel facilities, services, and local attractions.
8. Handle guest inquiries, requests, and complaints promptly and professionally, resolving any issues to ensure guest satisfaction.
9. Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.
10. Assist with administrative duties, such as answering phone calls, responding to emails, and handling cash transactions.
11. Keeps records of room availability and guests’ accounts.
12. Computes bill, collects payment, and makes change for guests.
13. May make, confirm, and cancel reservations for guests.
14. May post charges such as room, food, liquor, or telephone by hand or machine.
15. May make restaurant, transportation, or entertainment reservations for guests.
16. May deposit guests’ valuables in hotel safe or safe-deposit box.
17. May order complimentary flowers or champagne for special guests.
18. Follow hotel policies and procedures, including security and safety protocols.
19. Collaborate with other hotel departments to ensure a seamless guest experience.
20. Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
21. Required to be always in uniform when working on the property, including wearing a name identification badge.
22. All other duties as assigned by a manager or supervisor.

Skills and abilities you bring:

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
• Deal with the public, customers, employees, union and government officials with tact and courtesy.
• Change activity frequently and cope with interruptions.

What we offer:

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees in our diverse and inclusive environment:

• Medical, Dental, Vision, Life and Disability Insurance
  If eligible, enjoy access to quality healthcare plans to stay healthy and protected.
• Flexible Spending Account (FSA)
  Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans
  Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP)
  Confidential support services for personal and professional well-being.
• Career Growth Opportunities
  We promote from within and invest in your long-term success.
• Paid Time Off (PTO)
  Take time to relax, recharge, and explore life outside of work.
• Paid Sick Leave
  Supportive sick time policy to care for your health when you need it.
• Exclusive Employee Hotel Discounts
  Take advantage of special rates for hotels in our brand portfolio - just for our team members and their family & friends.
• Enjoy complimentary On-Shift Meals (participating hotels)
  Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
• Recognition & Rewards Program
  Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.

Schedule & Hours:

This position is full-time. The role typically follows a rotating Mon-Sun schedule. Ability to work any scheduled day of the week, including holidays, based on business needs is required.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws