Guest Experience Concierge - Front Desk

Little Rock Embassy Suites - Atrium Hospitality; Little Rock (AR); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Career Growth & Learning – internal"

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

Perks That Fit Your Life – DailyPay,福利

Purpose & Impact – community service

Job summary

Atrium Hospitality Little Rock Embassy Suites is seeking a part-time Front Desk Agent to greet guests and manage check-ins/outs with warmth and efficiency. You will support daily operations, help guests resolve issues, and keep the lobby welcoming.

You will also train new front desk teammates, coordinate with other departments, and contribute to a smooth guest experience through proactive service and a friendly, professional demeanor.

Qualifications

• Customer service experience to handle guests with patience and care.
• Experience in hospitality or leadership roles is preferred.
• High school diploma or equivalent required.
• Tech savvy enough to use hotel systems confidently.
• Ability to lift 50 lbs and stay on your feet throughout shifts.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with warmth, accuracy, and good humor.
• Support and train new front desk team members—you're the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and lobby readiness.

Skills

Customer service

Hospitality

Leadership

Tech savvy

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Atrium Hospitality Little Rock Embassy Suites is seeking a part-time Front Desk Agent to greet guests and manage check-ins/outs with warmth and efficiency. You will support daily operations, help guests resolve issues, and keep the lobby welcoming.

You will also train new front desk teammates, coordinate with other departments, and contribute to a smooth guest experience through proactive service and a friendly, professional demeanor.