Front Desk Supervisor: Guest Experience Leader

Rogers Embassy Suites - Atrium Hospitality; Rogers (AR); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Career growth & learning

401(k) plan with company match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Job summary

Rogers Embassy Suites is seeking a dedicated Front Desk Supervisor to oversee daily operations at our Rogers, AR location. You will lead front desk staff, ensure seamless check-ins and check-outs, and uphold exceptional guest service standards.

The role emphasizes strong communication, leadership, and hands-on problem solving, with opportunities for growth within Atrium Hospitality. Join a team committed to excellence and guest satisfaction.

Qualifications

• Customer service and leadership experience.
• Strong communication and collaboration skills.
• Detail-oriented and organized.
• Ability to lift 50 lbs and stand for long periods.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

Skills

Customer service

Leadership experience

Communication skills

Detail-oriented

Tech skills

Tools

Hotel software

Front desk software

Job description

Rogers Embassy Suites is seeking a dedicated Front Desk Supervisor to oversee daily operations at our Rogers, AR location. You will lead front desk staff, ensure seamless check-ins and check-outs, and uphold exceptional guest service standards.

The role emphasizes strong communication, leadership, and hands-on problem solving, with opportunities for growth within Atrium Hospitality. Join a team committed to excellence and guest satisfaction.