Guest Experience Concierge - Front Desk

Hilton Garden Inn San Francisco - Oakland Bay Bridge; Emeryville (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Hilton Garden Inn San Francisco - Oakland Bay Bridge in Emeryville, CA seeks a friendly Front Desk Agent to welcome guests and set the tone for their stay. You will handle check-ins/check-outs, answer questions, and anticipate guest needs with professionalism.

You will collaborate with departments to ensure seamless service, maintain a tidy front desk, handle cash and card transactions accurately, and protect guest privacy. Flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Skills

Customer Service

Communication

Cash Handling

Problem Solving

Multitasking

Education

High School diploma or equivalent

Tools

Hotel PMS software

POS system

Job description

Hilton Garden Inn San Francisco - Oakland Bay Bridge in Emeryville, CA seeks a friendly Front Desk Agent to welcome guests and set the tone for their stay. You will handle check-ins/check-outs, answer questions, and anticipate guest needs with professionalism.

You will collaborate with departments to ensure seamless service, maintain a tidy front desk, handle cash and card transactions accurately, and protect guest privacy. Flexible schedule including evenings, weekends, and holidays is required.