Front Desk Agent - Guest Experience & Service

Davidson Hospitality Group; Emeryville (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Dental & Vision Coverage

24/7 Teledoc service

Pet Insurance

401K Match

Job summary

Hilton Garden Inn San Francisco - Oakland Bay Bridge in Emeryville is seeking a Front Desk Agent to warmly welcome guests and manage check-in/out processes. You will respond to inquiries, offer local recommendations, and collaborate with other teams to ensure a seamless guest experience.

Strong communication and cash handling skills are essential. The role involves flexible hours, including evenings and weekends, in a fast-paced hospitality environment.

Qualifications

• Customer service experience in a hotel or hospitality setting.
• Excellent communication and interpersonal skills.
• Cash handling experience is required.
• Ability to stay calm under pressure and solve problems.
• Proficiency with hotel property management software.

Responsibilities

• Provide exceptional guest service at the front desk and create a positive first impression.
• Efficiently handle guest check-ins and check-outs with accuracy.
• Respond to guest inquiries and resolve issues professionally and empathetically.
• Advise guests on local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Cash handling

Communication

PMS software

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Hilton Garden Inn San Francisco - Oakland Bay Bridge in Emeryville is seeking a Front Desk Agent to warmly welcome guests and manage check-in/out processes. You will respond to inquiries, offer local recommendations, and collaborate with other teams to ensure a seamless guest experience.

Strong communication and cash handling skills are essential. The role involves flexible hours, including evenings and weekends, in a fast-paced hospitality environment.