Guest Experience Concierge (Front Desk)

MCR; El Paso (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

TownePlaceSuites El Paso Airport is seeking a Front Desk Agent to welcome guests and ensure a smooth arrival and departure experience. You will handle check-in/out, answer inquiries, and coordinate guest needs with a hospitable and professional approach.

The role requires excellent communication in English, a positive attitude, and the ability to work a varied schedule, including evenings, nights, weekends, and holidays. Prior hospitality experience is preferred.

Qualifications

• Experience in hospitality or service preferred.
• Ability to follow guidelines and procedures.
• Willingness to work varied shifts including evenings, nights, weekends, and holidays.

Responsibilities

• Check-in and check-out of guests in a timely manner.
• Inform guests about rates, promotions, and hotel services.
• Receive and note incoming mail as required per daily shift checklist.
• Provide friendly, personalized service and resolve guest requests promptly.

Skills

Customer service

Communication skills

English fluency

Conflict resolution

Attention to detail

Education

High school diploma preferred

Job description

TownePlaceSuites El Paso Airport is seeking a Front Desk Agent to welcome guests and ensure a smooth arrival and departure experience. You will handle check-in/out, answer inquiries, and coordinate guest needs with a hospitable and professional approach.

The role requires excellent communication in English, a positive attitude, and the ability to work a varied schedule, including evenings, nights, weekends, and holidays. Prior hospitality experience is preferred.