Guest Experience Concierge – Front Desk

Springhill Suites - Beaufort; Dayton (OH); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

FSA/HSA

401(k) Retirement Plan

Paid Time Off

Job summary

Ivy Hospitality is seeking a Front Desk Agent in Dayton, OH to warmly welcome guests, check them in/out, and resolve inquiries with friendly efficiency. You will promote the loyalty program and process payments, ensuring accurate receipts and smooth operations at the front desk.

The role requires strong communication, basic computer skills, and the ability to stand for long shifts. Flexible scheduling, including nights and weekends, is essential to support guest needs and hotel services.

Qualifications

• Education: High School diploma or equivalent.
• Experience: Prior experience in a customer service role preferred.
• Strong verbal and written communication skills.
• Basic computer skills.
• Knowledge of the hotel, its services, and the surrounding area.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift up to 15 lbs on occasion.
• Willingness to work flexible schedules, including nights, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information.
• Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members.
• Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
• Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
• Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
• Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.
• Assist with hotel shuttle or transportation services, ensuring timely and courteous service.
• Assist guests with luggage upon arrival and departure.
• Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
• Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
• Be aware of and prepare for incoming VIP guests.
• Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
• Exhibit a positive and cooperative attitude as part of the team.
• Communicate effectively with coworkers and contribute to a supportive work environment.
• Handle and account for keys properly.
• Understand and adhere to emergency procedures and security policies.
• Ensure the confidentiality and protection of guest room numbers.
• Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
• Must maintain a neat, clean, and well-groomed appearance in accordance with company standards

Skills

Customer service

Communication

Basic computer skills

Hospitality knowledge

Endurance

Flexible schedules

Education

High School Diploma

Equivalent

Job description

Ivy Hospitality is seeking a Front Desk Agent in Dayton, OH to warmly welcome guests, check them in/out, and resolve inquiries with friendly efficiency. You will promote the loyalty program and process payments, ensuring accurate receipts and smooth operations at the front desk.

The role requires strong communication, basic computer skills, and the ability to stand for long shifts. Flexible scheduling, including nights and weekends, is essential to support guest needs and hotel services.