Guest Experience Concierge — Front Desk

The Ballantyne, A Luxury Collection Hotel; Charlotte (NC); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Hotel Discounts

Employee Assistance program

Job summary

The Ballantyne, A Luxury Collection Hotel in Charlotte, NC, seeks a Front Desk Agent to warmly welcome guests and ensure a seamless check-in and check-out experience, while delivering attentive service. You will manage guest inquiries and reservations, process payments, update guest records, and communicate clearly with other departments to maintain a smooth Front Office operation.

The role requires excellent communication, multitasking, and a professional appearance, with a focus on guest

Qualifications

• Excellent communication and interpersonal skills.

Responsibilities

• Guest Service: Greet and welcome guests; assist with check-in/check-out; handle inquiries; provide information about amenities and local attractions; resolve issues promptly.

Skills

Customer service

Communication

Multitasking

Attention to detail

Hospitality experience

Job description

The Ballantyne, A Luxury Collection Hotel in Charlotte, NC, seeks a Front Desk Agent to warmly welcome guests and ensure a seamless check-in and check-out experience, while delivering attentive service. You will manage guest inquiries and reservations, process payments, update guest records, and communicate clearly with other departments to maintain a smooth Front Office operation.

The role requires excellent communication, multitasking, and a professional appearance, with a focus on guest