Guest Experience Bell Attendant

The Ballantyne, A Luxury Collection Hotel; Charlotte (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

The Ballantyne, A Luxury Collection Hotel in Charlotte, North Carolina seeks a friendly Bellperson to warmly welcome guests, assist with luggage, and guide them to rooms, ensuring a smooth check-in and check-out experience.

As a Bellperson you will be the first and last impression for our guests, providing information about hotel amenities and local attractions while maintaining a spotless lobby and baggage area. This role demands flexibility and a positive, guest-focused attitude.

Qualifications

• Ability to lift heavy luggage.
• Excellent guest service and communication skills.
• Friendly, professional demeanor and a can-do attitude.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Assist guests with luggage, including loading, unloading, and transporting to and from guest rooms.
• Escort guests to their rooms and provide information about hotel amenities and local attractions.
• Answer guest inquiries and address their concerns in a timely and courteous manner.
• Assist with valet parking as needed.
• Maintain a clean and organized work environment, including the lobby and baggage area.
• Adhere to all hotel policies and procedures.

Skills

Luggage handling

Guest service

Positive attitude

Flexibility

Job description

The Ballantyne, A Luxury Collection Hotel in Charlotte, North Carolina seeks a friendly Bellperson to warmly welcome guests, assist with luggage, and guide them to rooms, ensuring a smooth check-in and check-out experience.

As a Bellperson you will be the first and last impression for our guests, providing information about hotel amenities and local attractions while maintaining a spotless lobby and baggage area. This role demands flexibility and a positive, guest-focused attitude.