Guest Experience Concierge – Front Desk

Davidson Hospitality Group; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

FORTH Hotel and Club in Atlanta seeks a personable Front Desk Agent to welcome guests, handle check-in/check-out, and provide local recommendations.

You will coordinate with other departments, answer questions, process payments, and maintain a warm, efficient reception in a fast-paced setting. This role supports a bold hospitality concept brought to life by Davidson Hospitality Group.

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Skills

Cash handling

Communication

Computer skills

Customer service

Flexibility

Multitasking

Hotel operations knowledge

Education

High school diploma or equivalent

Job description

FORTH Hotel and Club in Atlanta seeks a personable Front Desk Agent to welcome guests, handle check-in/check-out, and provide local recommendations.

You will coordinate with other departments, answer questions, process payments, and maintain a warm, efficient reception in a fast-paced setting. This role supports a bold hospitality concept brought to life by Davidson Hospitality Group.