Guest Experience Concierge - Elevate Safety & Hospitality

Kaizen Lab Inc.; Atlanta (GA); On-site; USD 30,000 - 37,000; Full time

Job summary

Kaizen Lab Inc. is seeking a Door Experience Concierge in Atlanta to welcome guests with warmth, uphold safety standards, and manage entry with calm professionalism at our venue. You’ll protect standards and ensure guests feel welcomed, respected, and at ease from arrival through exit.

The role emphasizes hospitality, integrity, and situational awareness to create a memorable guest journey. You will verify IDs, enforce rules, and collaborate with leadership for smooth operations.

Qualifications

• Strong situational awareness and sound judgment.
• Comfortable enforcing standards in a guest-facing environment.
• Able to work 30+ hours per week.
• Professional dress code during working hours.
• Day and evening availability, including special events.
• Reliable transportation.

Responsibilities

• Welcome and orient guests with genuine warmth, setting the tone for a respectful, elevated experience from the moment they arrive
• Manage guest entry and exit with calm professionalism and confidence
• Uphold venue standards with consistency, fairness, and integrity
• Verify IDs and ensure compliance with alcohol and safety standards
• Maintain continuous situational awareness through active, thoughtful observation
• Intervene early, calmly, and professionally to guide situations before they escape
• Communicate clearly and proactively with leadership and teammates to support a safe, smooth flow of the experience

Skills

Situational awareness

Guest hospitality

Conflict prevention

Observation

Job description

Kaizen Lab Inc. is seeking a Door Experience Concierge in Atlanta to welcome guests with warmth, uphold safety standards, and manage entry with calm professionalism at our venue. You’ll protect standards and ensure guests feel welcomed, respected, and at ease from arrival through exit.

The role emphasizes hospitality, integrity, and situational awareness to create a memorable guest journey. You will verify IDs, enforce rules, and collaborate with leadership for smooth operations.