Luxury Lobby Concierge & Security Specialist

Valor Protection Safety Agency; Atlanta (GA); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Uniform provided

Training provided

Career advancement opportunities

Job summary

Valor Protection Safety Agency in Atlanta is seeking a Concierge Safety Doorman who blends luxury hospitality with vigilant security. You will greet residents and guests, assist with directions, packages, and inquiries, while maintaining discretion and professional boundaries.

In this full-time, non-exempt role, you will monitor entrances, verify visitors, log activities, and respond to emergencies with calm leadership.

Qualifications

• Must be at least 21 years old.
• High School Diploma or GED required; college-level education preferred.
• Prior experience in concierge, hospitality, security, or customer service strongly preferred.
• Strong interpersonal, verbal, and written communication skills; bilingual ability (English/Spanish or other languages) preferred.
• Ability to stand or remain stationed for extended periods and respond swiftly when needed.
• Current CPR, AED, and First Aid certification (or ability to obtain within 60 days).
• Background free of disqualifying criminal or disciplinary history.
• Professional appearance, polished communication, and exceptional attention to detail required.

Responsibilities

• Greet residents, guests, and visitors with professionalism, courtesy, and discretion.
• Provide concierge-style services such as assisting with directions, packages, reservations, or general inquiries.
• Establish rapport and build trust with residents while maintaining professional boundaries.
• Serve as an extension of property management by ensuring resident satisfaction and responding promptly to concerns.
• Monitor building entrances, exits, and lobbies to prevent unauthorized access.
• Verify and manage visitor, contractor, and vendor entry in accordance with property protocols.
• Maintain situational awareness of all activity in the lobby and perimeter areas.
• Conduct scheduled safety checks of access points, parking areas, and common spaces.
• Identify and immediately report suspicious activity, safety hazards, or policy violations.
• Act as the first responder to incidents, emergencies, or disruptions in the lobby or common areas.
• Provide assistance during fire alarms, medical emergencies, evacuations, or disturbances.
• Activate escalation protocols and notify law enforcement, fire, or EMS when required.
• Guide residents and guests calmly and clearly during emergency situations.
• Maintain accurate visitor logs, incident reports, and daily activity records.
• Provide concise and professional updates to property management and Valor Protection leadership.
• Ensure clear communication with residents while safeguarding confidentiality at all times.
• Uphold impeccable grooming, attire, and demeanor consistent with luxury hospitality standards.
• Model Valor Protection’s values of Excellence, Integrity, Professionalism, Education, and Accountability in all interactions.
• Participate in ongoing training in security awareness, customer service, emergency procedures, and concierge protocols.
• Represent both the property and Valor Protection with refinement, discretion, and reliability.

Skills

Hospitality mindset

Situational awareness

Professional poise

Problem-solving

Confidentiality

Team collaboration

Bilingual English/Spanish

Education

High School Diploma or GED

College-level education

Job description

Valor Protection Safety Agency in Atlanta is seeking a Concierge Safety Doorman who blends luxury hospitality with vigilant security. You will greet residents and guests, assist with directions, packages, and inquiries, while maintaining discretion and professional boundaries.

In this full-time, non-exempt role, you will monitor entrances, verify visitors, log activities, and respond to emergencies with calm leadership.