Guest Experience Concierge & Community Liaison

Columbia Hospitality; Seattle (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Get Paid Daily

Paid time off & Holiday Pay

Medical, Dental, Vision, Disability, 4

HSA/FSA with employer contribution

Referral Bonus

Discounted Lodging, Dining, Spa, Golf,

Employee Assistance Program

Volunteer Opportunities

Professional development programs

Job summary

Columbia Hospitality in Seattle seeks a Concierge to manage the front desk, connect with guests, schedule amenity space, and handle deliveries while monitoring building security. Your project management, communication, and conflict management skills will help you build strong relationships with residents and guests.

Located at Enso Condominiums in South Lake Union, the role emphasizes guest services, timely responses, and maintaining safety standards while offering opportunities for growth and

Qualifications

• Previous experience in customer service roles preferred.
• The ability to read, write and speak English fluently is required to read, analyze, and comprehend simple instruction, short correspondence and memos.
• Proficiency in Microsoft Office applications, especially Word and Excel preferred.

Responsibilities

• Maintains up to date information of events, both current and future, occurring in region.
• Establishes professional familiarity of personal preferences, likes and dislikes of residents and guests.
• Answers the telephone in a pleasant and professional manner within three rings.
• Coordinates requests, comments and reservations through property intranet service.
• Communicates key updates and information to team members and management in a timely manner.
• Ensures proper building safety and security measures are followed at all times.
• Carefully documents the details of shift through logs and other reports for continuity.
• Maintains a close working relationship with local police and alarm monitoring services.
• Ensures unwelcomed visitors and solicitors do not enter private residences or common areas.
• Manages permissions to enter, contractor and vendor logistics and resident visitors and guests through building intranet.
• Maintains a clean, neat, organized and orderly offices and desks at all times.
• Responds to all resident and guest's requests in an expeditious, courteous and professional manner.
• Responds to all emails within 24 hours.

Skills

Customer service

English fluency

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Job description

Columbia Hospitality in Seattle seeks a Concierge to manage the front desk, connect with guests, schedule amenity space, and handle deliveries while monitoring building security. Your project management, communication, and conflict management skills will help you build strong relationships with residents and guests.

Located at Enso Condominiums in South Lake Union, the role emphasizes guest services, timely responses, and maintaining safety standards while offering opportunities for growth and