Guest Experience Concierge – Club Welcome Desk

Geronimo Hospitality Group; Delafield (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group is seeking a Welcome Desk Associate in Delafield, WI. You will warmly greet members and guests, manage check-ins, and help create a luxurious reception experience. The role requires strong customer service, basic computer skills, and the ability to adapt to a fast-paced environment.

Multiple shifts are available, including day, evening, and weekend blocks. The team emphasizes guest satisfaction, professionalism, and contributing to a premium hospitality experience.

Qualifications

• Previous customer service experience required.
• Ability to use basic computer applications and POS systems.
• Able to maintain a positive, professional attitude in a fast-paced environment.

Responsibilities

• Greet and check in members and guests at the Club.
• Book appointments and reservations for members.
• Understand and anticipate members’ needs and provide exceptional service.
• Answer and transfer phone calls.
• Maintain a welcoming, luxurious reception area.
• Greet members, collect abandoned towels, and keep floor clear.
• Perform opening and/or closing duties.
• Support membership sales with guest leads.

Skills

Customer service

Basic computer skills

Punctual and professional

Job description

Geronimo Hospitality Group is seeking a Welcome Desk Associate in Delafield, WI. You will warmly greet members and guests, manage check-ins, and help create a luxurious reception experience. The role requires strong customer service, basic computer skills, and the ability to adapt to a fast-paced environment.

Multiple shifts are available, including day, evening, and weekend blocks. The team emphasizes guest satisfaction, professionalism, and contributing to a premium hospitality experience.