Club Welcome Desk Associate & Guest Concierge

Hendricks Group; Delafield (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group is seeking a Welcome Desk Associate in Delafield, WI. You will greet members and guests, deliver exceptional customer service, and maintain a polished reception area within the club. The role supports membership sales and ensures a welcoming atmosphere for all guests.

Multiple shifts are available, including day, evening, and weekend blocks; the job emphasizes professional attitude, problem-solving, and adaptability in a luxury hospitality setting.

Qualifications

• You have previous customer service experience.
• You are punctual and can maintain a positive and professional attitude.
• You can deal with unpleasant or angry people with the need to problem solve difficult situations.
• You are able to adapt to a frequently changing environment.
• You can stand for long periods of time.

Responsibilities

• Check in members and guests upon arrival to the club and create a positive first impression.
• Provide high-level member service and maintain an inviting reception area.
• Answer and transfer phone calls and book appointments for members.
• Support the membership sales team with guest/prospect lead information.
• Walk through the facility, pick up towels, and keep the floor clear of debris.
• Perform opening and/or closing duties as required.

Skills

Customer service

Communication

Problem solving

Punctuality

Job description

Geronimo Hospitality Group is seeking a Welcome Desk Associate in Delafield, WI. You will greet members and guests, deliver exceptional customer service, and maintain a polished reception area within the club. The role supports membership sales and ensures a welcoming atmosphere for all guests.

Multiple shifts are available, including day, evening, and weekend blocks; the job emphasizes professional attitude, problem-solving, and adaptability in a luxury hospitality setting.