Guest Experience Concierge — Club Welcome Desk (Part-Time)

Geronimo Hospitality Group; United States; On-site; USD 17,000 - 18,000; Part time

Benefits offered by this job

Employee discounts

Paid time off

Training & Development Opportunities

401K

Medical benefits

24/7 online care

Pet insurance

Job summary

Geronimo Hospitality Group in Delafield, WI, is seeking a Welcome Desk Associate for a part-time role. You will welcome members and guests, check them in at arrival, and provide the highest level of member service in a welcoming reception area.

You will handle reservations, respond to inquiries, and support the membership experience while maintaining a positive professional attitude. Flexible shifts and a focus on hospitality are offered.

Qualifications

• You are 16 years of age or older.
• You have previous customer service experience.
• You have basic computer knowledge.
• You are punctual and can maintain a positive and professional attitude.
• You are able to deal with unpleasant or angry people with the need to problem solve difficult situations.
• You are able to adapt to a frequently changing environment.
• You are able to stand for long periods of time.
• You are able to use your hands to finger, handle or feel objects, tools or controls, and reach with hands and arms.
• You are able to occasionally lift and/ or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Responsibilities

• Greet and check in members and guests upon arrival to the Club.
• Book appointments and reservations for members.
• Understand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer service.
• Perform opening and/or closing duties, as required.
• Answer and transfer phone calls.
• Provide membership sales team with guest/prospect lead contact information.
• Walk through the facility and greet members, pick up abandoned towels, and keep floor clear of debris.

Skills

Customer service

Basic computer skills

Punctuality

Problem solving

Adaptability

Standing for long

Lifting up to 50 lb

Vision requirements

Job description

Geronimo Hospitality Group in Delafield, WI, is seeking a Welcome Desk Associate for a part-time role. You will welcome members and guests, check them in at arrival, and provide the highest level of member service in a welcoming reception area.

You will handle reservations, respond to inquiries, and support the membership experience while maintaining a positive professional attitude. Flexible shifts and a focus on hospitality are offered.