Guest Experience Concierge - Cannabis Retail Front Desk

JARS Cannabis; Port Huron (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Employee Discount

Monthly Bonus Incentives

Internal Growth Opportunities

Job summary

JARS Cannabis is seeking a friendly, tech-savvy Receptionist to be the first point of contact for customers in a busy cannabis retail location in Michigan. You will check in patients, register new customers, and assist with daily store operations.

Successful candidates will complete mandatory training through JARS University and work in a fast-paced environment with a strong emphasis on hospitality and compliance. Full-time and part-time shifts are available, including nights and weekends.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED required.
• Minimum 1 year of customer service experience in a retail, sales, and/or hospitality environment.
• 1 year of previous administrative and/or Front Desk Receptionist experience.
• Must have strong attention to detail, organization, multi-tasking, and follow-up skills.
• Excellent customer service and communication skills.
• Must be able to work cooperatively as a team member.
• Exceptional hospitality skills required - role involves constant contact with patients and staff.

Responsibilities

• Verify customers' legal age requirements, register new customers in the POS system, and scan in returning customers.
• Check customer purchasing allotments through the POS system upon check-in.
• Promote the JARS brand and get customers excited about shopping at our location.
• Welcome guests and customers into the store with a positive, upbeat, and friendly demeanor.
• Use proper greetings and salutations with all customers at all times.
• Assist with curbside and online orders when needed.
• Answer calls with professional and proper phone etiquette.
• Provide customers with information regarding products, store hours and location, daily specials, website address, and more.
• Emphasize the JARS Loyalty Program, campaigns, events, daily texts, and other promotions.
• Arrive to each scheduled shift on time and presentably dressed.
• Communicate with team members for order completion updates.
• Create personable and memorable experiences for all store patrons.
• Always maintain Michigan and CRA compliance in all customer-facing interactions.
• Perform opening, mid-day, and closing tasks, as well as general upkeep of the reception area.
• Support store management in an administrative capacity as required.
• Adhere at all times to all applicable laws, regulations, policies, compliance requirements, and protocols.
• Monitor customer queues at all times.
• Keep all online and in-store menus current with daily offerings.
• Other duties as assigned by management.

Skills

Customer service

Attention to detail

Organizational skills

Multitasking

Team player

Communication skills

Education

High school diploma or GED

Job description

JARS Cannabis is seeking a friendly, tech-savvy Receptionist to be the first point of contact for customers in a busy cannabis retail location in Michigan. You will check in patients, register new customers, and assist with daily store operations.

Successful candidates will complete mandatory training through JARS University and work in a fast-paced environment with a strong emphasis on hospitality and compliance. Full-time and part-time shifts are available, including nights and weekends.