Guest Experience Concierge (Bell Service)

River Terrace Inn, a Noble House Hotel; Napa (CA); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Pet Insurance

401K Plan with Employer Match

Paid Holidays/Vacation/Sick

Hotel discount program

Job summary

River Terrace Inn is seeking a friendly Bell Person to warmly greet guests on arrival and assist with luggage during check-in and check-out. You will promote hotel amenities and events, while providing a smooth first impression for guests in Napa.

Key duties include helping with transportation, answering inquiries, and offering a guided orientation to guests about services, hours, and concierge options. Strong English communication and the ability to stay calm under pressure are essential.

Qualifications

• Possess a valid California driver’s license and maintain a clean driving record.
• Fluent in English, both verbal and written, with strong communication skills.
• Demonstrated ability to perform effectively under pressure and remain composed in high-stress situations.
• Strong problem-solving skills and sound judgment.
• Friendly, courteous, engaging, and genuinely passionate about guest service.
• Able to follow instructions thoroughly and anticipate guest service needs.
• Team-oriented with the ability to work collaboratively and respectfully with co-workers.
• Capable of working independently with minimal supervision.
• Maintain strict confidentiality of guest and hotel-related information.
• Able to multitask and manage busy situations gracefully and efficiently.

Responsibilities

• Greet guests warmly upon arrival and assist with luggage during check-in and check-out.
• Promote hotel amenities and events to guests.
• Assist guests with transportation needs, including taxis and ride services.
• Answer guest inquiries with professionalism and accuracy.
• Provide orientation to guests, including information on luggage storage, restaurant hours, vending and ice locations, and concierge services.

Skills

Driver's license

English proficiency

Work under pressure

Problem solving

Guest service

Following instructions

Teamwork

Independence

Confidentiality

Multitasking

Job description

River Terrace Inn is seeking a friendly Bell Person to warmly greet guests on arrival and assist with luggage during check-in and check-out. You will promote hotel amenities and events, while providing a smooth first impression for guests in Napa.

Key duties include helping with transportation, answering inquiries, and offering a guided orientation to guests about services, hours, and concierge options. Strong English communication and the ability to stay calm under pressure are essential.