Guest Experience Concierge & Activities Host

Hyatt Hotels Corporation; Austin (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Free Hyatt Room Nights

Discounted Room Nights

Free Parking

Paid Time Off

Health insurance after 30 days

Job summary

Hyatt Regency Lost Pines Resort and Spa in Bastrop, TX, is seeking a Guest Activities Host / Resort Concierge. You will be the go-to person for helping guests explore activities on-site and nearby, delivering warm, personalized service that enhances their stay.

Join a team that values hospitality, flexibility in shifts, and strong communication. You will coordinate with other colleagues to arrange tours and experiences, share local insights, and respond promptly to guest inquiries.

Qualifications

• Excellent communication with guests to provide a memorable experience.
• Ability to manage multiple requests and schedules in a fast-paced setting.
• Genuine passion for hospitality and helping guests enjoy their stay.

Responsibilities

• Assist Guests with Activity Planning: help guests schedule and book activities.
• Provide Local Insights: recommend activities based on guests’ interests.
• Communicate Effectively: maintain clear, friendly guest communications.
• Coordinate with Team Members: work with other departments for seamless events.
• Handle Guest Inquiries: respond promptly with exceptional service.

Skills

Strong Communication Skills

Fast-Paced Environment

Hospitality Passion

Flexibility

Guest Service Experience

Job description

Hyatt Regency Lost Pines Resort and Spa in Bastrop, TX, is seeking a Guest Activities Host / Resort Concierge. You will be the go-to person for helping guests explore activities on-site and nearby, delivering warm, personalized service that enhances their stay.

Join a team that values hospitality, flexibility in shifts, and strong communication. You will coordinate with other colleagues to arrange tours and experiences, share local insights, and respond promptly to guest inquiries.