Guest Services Ambassador: Create Memorable Experiences

BENCHMARK; United States; On-site; USD 21,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality is seeking a friendly Guest Services Agent at The Shores Resort and Spa. You will greet guests, assist with luggage, and share local knowledge to make their stay memorable.

The role requires at least one year in a customer service role with high guest interaction, a valid driver\'s license, and flexibility to work weekends and holidays. Strong communication and a passion for guest satisfaction are essential.

Qualifications

• At least one year in a customer service role with high guest interaction.
• A Valid driver\'s license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests.
• The bell person/guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
• You will escorting and orienting the guest to the front desk for check-in.
• You will park and retrieve guests' vehicles as requested.
• Upon check-in, you will escort the guests and their luggage to their room.
• As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
• You will be working together with other attendants to ensure each guest has a personalized experience.

Skills

Customer service

Communication skills

Teamwork

Flexibility

Job description

Pyramid Global Hospitality is seeking a friendly Guest Services Agent at The Shores Resort and Spa. You will greet guests, assist with luggage, and share local knowledge to make their stay memorable.

The role requires at least one year in a customer service role with high guest interaction, a valid driver\'s license, and flexibility to work weekends and holidays. Strong communication and a passion for guest satisfaction are essential.