Guest Experience Concierge

Atlas Restaurant Group; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

Atlas Restaurant Group in Wilmington, DE is seeking a Guest Relations Assistant to welcome guests, answer questions, and provide information about the establishment. You will coordinate with team to ensure requests are met and deliver an outstanding guest experience.

The ideal candidate has at least 1 year in high-volume hospitality, strong communication and organizational skills, and a professional demeanor.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in a high-volume hospitality role.
• Excellent communication and interpersonal skills.

Responsibilities

• Collaborate with management to develop and carry out ideas to improve performance.
• Ensure work tasks on time and meet quality standards.
• Follow company policies; maintain professional appearance.
• Maintain confidentiality and protect assets; protect privacy and security of guests and coworkers.
• Welcome and acknowledge all guests; assist individuals with disabilities; show appreciation.
• Speak clearly and professionally; prepare and review written documents.
• Develop and maintain positive working relationships; listen to concerns.

Skills

Exceptional communication

Interpersonal skills

Organization

Time management

Professional demeanor

Marketing basics

Feedback implementation

Discretion with confidential info

Evenings/weekends/holidays flexibility

1 year hospitality experience

Education

High school diploma or equivalent

Job description

Atlas Restaurant Group in Wilmington, DE is seeking a Guest Relations Assistant to welcome guests, answer questions, and provide information about the establishment. You will coordinate with team to ensure requests are met and deliver an outstanding guest experience.

The ideal candidate has at least 1 year in high-volume hospitality, strong communication and organizational skills, and a professional demeanor.