Guest Relations Assistant

Atlas Restaurant Group; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

Atlas Restaurant Group in Wilmington, DE is seeking a Guest Relations Assistant to welcome guests, answer questions, and provide information about the establishment. You will coordinate with team to ensure requests are met and deliver an outstanding guest experience.

The ideal candidate has at least 1 year in high-volume hospitality, strong communication and organizational skills, and a professional demeanor.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in a high-volume hospitality role.
• Excellent communication and interpersonal skills.

Responsibilities

• Collaborate with management to develop and carry out ideas to improve performance.
• Ensure work tasks on time and meet quality standards.
• Follow company policies; maintain professional appearance.
• Maintain confidentiality and protect assets; protect privacy and security of guests and coworkers.
• Welcome and acknowledge all guests; assist individuals with disabilities; show appreciation.
• Speak clearly and professionally; prepare and review written documents.
• Develop and maintain positive working relationships; listen to concerns.

Skills

Exceptional communication

Interpersonal skills

Organization

Time management

Professional demeanor

Marketing basics

Feedback implementation

Discretion with confidential info

Evenings/weekends/holidays flexibility

1 year hospitality experience

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Relations Assistant

Manual Labor Wilmington, DE, US

Guest Relations Assistant

GENERAL SUMMARY:

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Supply guests with information regarding the establishment. Contact an appropriate individual or department as necessary to resolve guest requests.

SUPERVISORY RESPONSIBILITIES:

• This role does not have supervisory responsibilities.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Collaborate with management to develop and carry out ideas and procedures and set goals to continuously improve performance.
• Ensure work tasks are completed on time and that they meet appropriate quality standards.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality and protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely
• Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees.

REQUIRED SKILLS AND ABILITIES:

• Exceptional communication and interpersonal skills
• Self-starter with the ability to work both independently and collaboratively in a team environment
• Excellent organizational skills with a strong attention to detail
• Effective time management and multitasking skills
• Maintain a professional demeanor with the ability to interact with and engage individuals of all personality types
• Demonstrate a basic understanding of marketing and promotional activities
• Willingness to take direction and effectively implement feedback
• Ability to handle confidential information with discretion
• Flexibility to work evenings, weekends, and holidays as needed

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• Minimum of 1-year experience in a high-volume hospitality role.