Guest Experience Agent — Hospitality & Concierge

TKO EMPLOYMENT SERVICES DELAWARE LLC; Dewey Beach (DE); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Employer Matched 401K

Hotel Room Discounts across multiple品牌

Other Supplemental Benefits

Job summary

TKO Employment Services Delaware LLC is seeking a Hotel Guest Service Agent to deliver outstanding hospitality as guests check in and out, handle reservations, and respond to inquiries.

You will greet guests, verify payment methods, and coordinate dining, transportation, and lounge services, while upholding hotel standards.

The role requires hotel experience, a positive attitude, and flexibility to work weekends or holidays.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging personality with the ability to multi-task.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food and beverages to guests, ensuring a positive dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing department and overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Education

High School diploma

Tools

PMS system

Job description

TKO Employment Services Delaware LLC is seeking a Hotel Guest Service Agent to deliver outstanding hospitality as guests check in and out, handle reservations, and respond to inquiries.

You will greet guests, verify payment methods, and coordinate dining, transportation, and lounge services, while upholding hotel standards.

The role requires hotel experience, a positive attitude, and flexibility to work weekends or holidays.