Guest Service Coordinator

Tavistock Restaurant Collection; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading restaurant collection seeks a Guest Service Coordinator in Atlanta to create outstanding guest experiences. The role includes answering calls, assisting guests with their dining needs, and coordinating communication between guests and restaurant teams. Ideal candidates will have customer service experience and the ability to work flexible hours, including nights and weekends.

Qualifications

• 2-3 years of experience in customer service.
• Available for immediate hire, able to work nights and weekends.
• Proficiency in Microsoft Office and experience with restaurant software preferred.

Responsibilities

• Answer incoming calls and assist guests with their dining experiences.
• Develop and maintain relationships with restaurant teams.
• Communicate details for guest experiences to management.

Skills

Customer Service

Diplomatic Communication

Empathy

Professional Phone Etiquette

Tools

Microsoft Office Suite

Micros

OpenTable

Tripleseat

Job description

Description

POSITION SUMMARY

The Guest Service Coordinator will create outstanding guest experiences, serving as the first point of contact to coordinate guest dining experiences at ATLAS and The Garden Room.

POSITION RESPONSIBILITIES:

• Answering incoming calls, assisting guests in creating their experiences at Atlas and/or The Garden Room
• Providing information and acting as a liaison for our guests, directing through the appropriate channels to fulfill their requests when appropriate
• Assisting in modifying existing guest experiences and relaying that information to the appropriate teams in the restaurant
• Develop and maintain positive working relationships with restaurants teams
• Communicating and organizing details for guest experiences to the management team
• Perform additional duties as assigned

Requirements

POSITION REQUIREMENTS:

• 2-3 years of experience within a customer service industry
• Ability to handle a high call volume with a professional phone etiquette
• Strong and Diplomatic presence on calls while still providing empathy for guests
• Proficiency in Microsoft Office Suite
• Experience using Micros, OpenTable, and Tripleseat preferred
• Ability to work nights and weekends as well as some holidays
• Must be available for immediate hire