Evening Front Desk Concierge

Lexima; Wichita (KS); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

Holiday Inn Express Wichita is seeking a Front Desk Agent for the 3pm–11pm shift. You will handle check-ins/outs, answer reservations, and respond to guest inquiries while upholding Lexima/Brand policies. Strong communication and cash handling skills are essential.

The role requires English fluency, ability to work weekends/holidays, and a focus on delivering courteous, efficient service in a fast-paced hotel environment.

Qualifications

• Hospitality experience preferred.
• Knowledge of accounting principles.
• Experience handling cash, accounting procedures and general administrative tasks.
• Must assimilate complex information from disparate sources and adapt to constraints.

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Respond to guests' requests, problems, complaints and/or accidents with follow-up to ensure satisfaction.
• Answer guest inquiries about hotel services, amenities and area information.
• Ensure delivery of packages, mail and messages to guests.
• Follow Lexima/Brand credit policies and hotel procedures.
• Operate front desk computer system and manage reservations as needed.
• Contribute to guest satisfaction surveys and maintain front office organization.

Skills

Hospitality experience

Accounting principles

Cash handling

General administrative tasks

Problem solving

Communication skills

Listening

English fluency

Stress management

Customer service

Job description

Holiday Inn Express Wichita is seeking a Front Desk Agent for the 3pm–11pm shift. You will handle check-ins/outs, answer reservations, and respond to guest inquiries while upholding Lexima/Brand policies. Strong communication and cash handling skills are essential.

The role requires English fluency, ability to work weekends/holidays, and a focus on delivering courteous, efficient service in a fast-paced hotel environment.