Seeking Front Desk Agents!

Wyndham Virginia Beach Oceanfront; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Wyndham Virginia Beach Oceanfront is seeking a Front Desk Agent to provide exceptional service to all guests during check-in, throughout their stay, and at checkout. This role involves ensuring that guests have a memorable experience while maximizing room revenue.

The ideal candidate will maintain a friendly demeanor, effectively communicate with guests, and handle inquiries regarding hotel services. Previous experience in a hotel or related field is preferred along with a high school diploma or equivalent.

Qualifications

• Strong customer service skills and a friendly attitude are essential.
• Ability to communicate effectively with guests and coworkers.
• Must perform well in a fast-paced environment.

Responsibilities

• Provide efficient check-in and checkout services for guests.
• Answer guest inquiries and provide information on hotel services.
• Handle cash and credit transactions according to policy.

Skills

Warm and friendly demeanor

Effective communication

Listening and understanding

Multitasking and prioritizing

Service-oriented approach

Education

High School diploma or equivalent

College coursework in related field helpful

Experience in hotel or related field preferred

Job description

The Wyndham Virginia Beach Oceanfront hotel is located in the prestigious North End section of the Virginia Beach Oceanfront, where we overlook our very own semi‑private beach. We thrive on excellence and take pride in building the best team possible so we may provide our guests with the memorable and stress‑free stay they deserve.

Job Description

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check‑in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario.
• Handle check‑ins and checkouts in a friendly, efficient and courteous manner.

Qualifications

Education & Experience:

• College coursework in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.

Physical requirements:

• Flexible and long hours sometimes required.
• Light work—Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Additional Information

We are located at 5700 Atlantic Ave Virginia Beach, VA 23451.

All your information will be kept confidential according to EEO guidelines.

Must be able to pass a background check pertaining to job requirements, duties, and functions.