Five-Star Front Desk Concierge

Omni Hotels; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Hotels in Richmond seeks a Front Desk Agent to deliver a five‑star welcome and seamless departure experience. You will greet guests, answer questions about the resort and local area, and promote our upscale amenities and services.

The role requires excellent English communication, accuracy in handling guest accounts, and teamwork with Concierge, Bell-Door and Ideal Services to ensure guest satisfaction throughout their stay.

Qualifications

• Ability to clearly and pleasantly communicate in English with guests, management and co-workers, in person and by phone.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s standards.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate guest accounts including room type and payment preferences.
• Block rooms in the system and follow through on required details.
• Pre-register designated guests and prepare key packets.
• Communicate guest information to relevant departments and staff.
• Maintain confidentiality of guest and hotel information.
• Ensure accuracy of folios, charges and adjustments per accounting standards.
• Maintain guest history files and accommodate room changes when needed.
• Document guest requests or problems and follow up to ensure satisfaction.

Skills

Communication

Computer literacy

Teamwork

Mathematical ability

Decision making

Prioritization

Working under pressure

Customer service experience

Tools

POS / front desk software

Job description

Omni Hotels in Richmond seeks a Front Desk Agent to deliver a five‑star welcome and seamless departure experience. You will greet guests, answer questions about the resort and local area, and promote our upscale amenities and services.

The role requires excellent English communication, accuracy in handling guest accounts, and teamwork with Concierge, Bell-Door and Ideal Services to ensure guest satisfaction throughout their stay.