Guest Experience Concierge & Front Desk Specialist

Omni Hotels & Resorts; Asheville (NC); Sur place; USD 2 066 000 - 2 755 000; Plein temps

Résumé du poste

Omni Hotels & Resorts is seeking a Front Desk Agent/PBX Operator to greet guests, provide information about the hotel and local area, and assist with services and amenities throughout their stay. You will settle guest accounts at checkout, resolve issues, and coordinate with Concierge, Bell-Door, and Ideal Services teams to ensure a five-star experience.

Responsibilities include check-in/out processing, handling inquiries, pre-registration, and maintaining guest history while protecting privacy

Qualifications

• Previous customer service experience preferred.
• Ability to clearly and pleasantly communicate in English with guests and coworkers.

Responsabilités

• Process guest check-ins and check-outs according to Omni's standards.
• Listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in (room type, payment).
• Block rooms in the system and follow through on requirements.
• Pre-register guests and prepare key packets.
• Communicate guest information to departments for special requests or amenities.
• Maintain confidentiality of guest and hotel information.
• Ensure security of guest room access and accurate folios.

Connaissances

Customer service

English communication

Description du poste

Omni Hotels & Resorts is seeking a Front Desk Agent/PBX Operator to greet guests, provide information about the hotel and local area, and assist with services and amenities throughout their stay. You will settle guest accounts at checkout, resolve issues, and coordinate with Concierge, Bell-Door, and Ideal Services teams to ensure a five-star experience.

Responsibilities include check-in/out processing, handling inquiries, pre-registration, and maintaining guest history while protecting privacy