Guest Experience Concierge

Omni Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 28,000 - 35,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Front Desk Associate at the Omni William Penn Hotel in Pittsburgh. As a Front Desk Associate, you will be the first point of contact for our guests, serving them with excellence and ensuring their needs are met throughout their stay.

Responsibilities include welcoming guests, managing check-ins and check-outs, handling room service orders, and maintaining hotel communication standards. Candidates should have strong customer service skills and a flexible schedule for various shifts.

Qualifications

• Previous hotel experience preferred.
• Ability to take ownership of guest requests and ensure timely resolution.
• Excellent communication skills required.

Responsibilities

• Welcome guests and ensure a satisfying stay.
• Respond to phone calls and dispatch requests promptly.
• Take room-service orders and upsell items.
• Maintain accurate reporting and perform cash drawer reconciliation.
• Act as an ambassador for the hotel's service culture.

Skills

Customer service

Communication skills

Computer proficiency

Job description

Omni Hotels & Resorts is seeking a Front Desk Associate at the Omni William Penn Hotel in Pittsburgh. As a Front Desk Associate, you will be the first point of contact for our guests, serving them with excellence and ensuring their needs are met throughout their stay.

Responsibilities include welcoming guests, managing check-ins and check-outs, handling room service orders, and maintaining hotel communication standards. Candidates should have strong customer service skills and a flexible schedule for various shifts.