Guest Experience Ambassador

Joella; New York, Northern (NY, KY); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Free Telemedicine

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Job summary

Schulte Hospitality Group is hiring a Guest Service Representative for our New York Midtown location. The role focuses on welcoming guests, assisting with check-in/check-out, and providing exceptional service to ensure a positive guest experience.

You will handle guest inquiries, coordinate with team members, and maintain a smooth front desk operation. The position requires at least a High School diploma and knowledge of Front Desk operations; strong communication skills and basic computer

Qualifications

• Basic computer skills required.
• Strong verbal and written communication.
• Customer-focused hospitality experience preferred.

Responsibilities

• Greets guests on arrival with warmth and personal recognition.
• Assists with check-in/check-out and escorts VIPs as needed.
• Answers phone within three rings and directs inquiries to appropriate channels.
• Maintains front desk area clean and organized; supports lobby activation as needed.

Skills

Basic computer skills

Effective communication

Guest service orientation

Education

High School diploma

Front Desk operations knowledge

Job description

Schulte Hospitality Group is hiring a Guest Service Representative for our New York Midtown location. The role focuses on welcoming guests, assisting with check-in/check-out, and providing exceptional service to ensure a positive guest experience.

You will handle guest inquiries, coordinate with team members, and maintain a smooth front desk operation. The position requires at least a High School diploma and knowledge of Front Desk operations; strong communication skills and basic computer