Resident Concierge & Guest Experience Specialist

Onni Properties LLC; Seattle (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

PTO plan

401(k) match

Referral program

Free on-site parking

Annual education allowance

Housing discount

Job summary

Onni Properties LLC in Seattle is seeking a Guest Services Agent to deliver warm hospitality at the residential desk. You will handle resident and vendor interactions, log maintenance requests, coordinate arrivals, and guide guests to the appropriate departments.

The role requires strong communication, organization, and multitasking in a fast-paced environment with weekend availability. Onni offers benefits including PTO, 401(k) match, parking support, education allowance, and housing discounts.

Qualifications

• High School Diploma or equivalent.
• Front Office/Concierge experience in hotel, residential or customer-focused industry.
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required.
• Must have excellent customer service and interpersonal skills.
• Ability to work well within a team and must be able to work a minimum 1 weekend day per week.

Responsibilities

• Handles all customer interactions with the highest level of hospitality and professionalism.
• Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
• Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries.
• Communicates with Property Manager any relevant feedback from residents and/or other departments.
• Coordinates arrival of vendors, guests, deliveries, and prospects and assists with directing them to appropriate departments and locations on-site and in the parking garage.
• Monitors amenities and ensures readiness for events and assists residents with making private reservations.
• Performs other duties as required.

Skills

Front Office/Concierge experience

MS Outlook

MS Word

MS Excel

MS Windows

Customer service

Interpersonal skills

Education

High School Degree or equivalent

Tools

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Onni Properties LLC in Seattle is seeking a Guest Services Agent to deliver warm hospitality at the residential desk. You will handle resident and vendor interactions, log maintenance requests, coordinate arrivals, and guide guests to the appropriate departments.

The role requires strong communication, organization, and multitasking in a fast-paced environment with weekend availability. Onni offers benefits including PTO, 401(k) match, parking support, education allowance, and housing discounts.