Guest Experience Concierge

Concord Hospitality Enterprises; Louisville (KY); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

401K options

Tuition assistance

Discounted room rates

Job summary

A reputable hotel management company in Louisville, Kentucky is seeking a Front Desk & Guest Care Representative. This role is essential to creating a memorable guest experience, requiring a proactive and caring nature. Candidates must possess excellent communication skills and be capable of handling guest concerns effectively. Full-time associates enjoy competitive wages and benefits such as medical plans, 401K options, and discounted rates at managed hotels.

Qualifications

• Passionate about serving others and engaging with guests.
• High sense of responsibility and proactive approach.

Responsibilities

• Assist guests efficiently and courteously.
• Maintain a high level of hospitality.
• Handle guest concerns and issues promptly.
• Process guest payments and follow cash handling procedures.
• Handle guest mail and messages with respect.
• Be knowledgeable of hotel brand and programs.
• Communicate guest comments to management.
• Respond quickly to incoming calls and visitors.
• Know hotel safety and emergency procedures.

Job description

A reputable hotel management company in Louisville, Kentucky is seeking a Front Desk & Guest Care Representative. This role is essential to creating a memorable guest experience, requiring a proactive and caring nature. Candidates must possess excellent communication skills and be capable of handling guest concerns effectively. Full-time associates enjoy competitive wages and benefits such as medical plans, 401K options, and discounted rates at managed hotels.