Guest Experience Concierge

Hotel Covington; Covington (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A local hotel in Covington, Kentucky, is seeking a Front Desk Ambassador to provide exceptional customer service at the front desk. This role involves handling guest check-ins/check-outs, providing information about hotel amenities, and managing guest requests. Ideal candidates should have strong computer skills, attention to detail, and at least one year of customer service experience. The position requires mobile capability and flexibility in working hours to adapt to hotel business needs.

Qualifications

• Minimum one year experience in guest/customer services environment.
• Ability to work well unsupervised and show initiative.
• Knowledge of hotel information and amenities.

Responsibilities

• Handle guest check-ins/check-outs efficiently.
• Provide information about hotel amenities and local area.
• Manage guest inquiries and resolve issues promptly.

Skills

Good reading, writing, and oral proficiency in English

Attention to detail

Strong computer proficiency

Customer service skills

Job description

A local hotel in Covington, Kentucky, is seeking a Front Desk Ambassador to provide exceptional customer service at the front desk. This role involves handling guest check-ins/check-outs, providing information about hotel amenities, and managing guest requests. Ideal candidates should have strong computer skills, attention to detail, and at least one year of customer service experience. The position requires mobile capability and flexibility in working hours to adapt to hotel business needs.