Guest Experience Concierge

Ennismore; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

21c Museum Hotels in Louisville is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and coordinate guest services to ensure a memorable stay.

You will provide accurate information, handle reservations, and assist guests with inquiries while maintaining high service standards and professional communication. Strong English, cash handling, and multitasking are essential.

Qualifications

• High School diploma or equivalent.
• Past experience dealing directly with the public and acquired general knowledge of basic customer service skills.
• Ability to communicate clearly and professionally in person and by phone.

Responsibilities

• Greets guests and completes standard check-in procedures.
• Assists guests with reservations and information requests.
• Handles check-outs and processes room charges accurately.
• Answers inquiries via phone and in person with a courteous, professional demeanor.

Skills

Fluent English

Cash handling

Multi-tasking

Customer service

Education

High School diploma or equivalent

Job description

21c Museum Hotels in Louisville is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and coordinate guest services to ensure a memorable stay.

You will provide accurate information, handle reservations, and assist guests with inquiries while maintaining high service standards and professional communication. Strong English, cash handling, and multitasking are essential.