Art-Forward Front Desk & Guest Experience Lead

Ennismore; Durham (NC); On-site; USD 19,286 - 24,796; Full time

Job summary

21c Museum Hotels is seeking a Front Desk Agent to be the face of the hotel, welcoming guests and handling check-in/out while delivering exceptional service. You will know property services, answer inquiries, process reservations, and assist guests with a friendly, informed approach.

The role requires fluency in English, strong cash handling, and multitasking ability in a fast-paced environment. You will collaborate with colleagues to ensure guest satisfaction and a seamless experience.

Qualifications

• Past experience dealing directly with the public and basic customer service skills.
• Must be fluent in English.
• Must understand and follow verbal/written instructions and multitask.
• Must be highly organized with attention to detail.

Responsibilities

• Greet and assist guests at check-in and check-out.
• Provide accurate information on hotel services and local attractions.
• Answer inquiries by phone and in person and process reservations.
• Handle guest accounts and cash transactions accurately.
• Communicate effectively with guests and colleagues to ensure a smooth operation.

Skills

Cash handling

Customer service

Communication

Education

High School diploma or equivalent

Tools

Cash register

Job description

21c Museum Hotels is seeking a Front Desk Agent to be the face of the hotel, welcoming guests and handling check-in/out while delivering exceptional service. You will know property services, answer inquiries, process reservations, and assist guests with a friendly, informed approach.

The role requires fluency in English, strong cash handling, and multitasking ability in a fast-paced environment. You will collaborate with colleagues to ensure guest satisfaction and a seamless experience.