Guest Experience Concierge

Ellis Island Casino; Las Vegas (NV); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Paid time off

Job summary

Ellis Island Casino in Las Vegas is seeking a Hospitality Ambassador to enhance guest satisfaction through personalized experiences. You will manage check-ins and ensure every guest feels welcomed, while providing information about hotel services and local attractions.

This role demands strong communication skills, problem-solving abilities, and a commitment to exceptional service. Benefits include medical, dental, life insurance, and eligibility for a 401(k) retirement plan.

Qualifications

• Must be at least 21 years of age.
• Literate and fluent in English.
• Ability to coordinate multiple tasks.
• Must obtain a Nevada Gaming Registration Card.
• Must pass a background check and drug test.

Responsibilities

• Greet guests warmly and manage check-in processes.
• Complete the registration process and verify guest information.
• Provide information on hotel amenities and services.
• Assist guests with reservations, cancellations, and inquiries.
• Process payments and maintain accurate records.

Skills

Guest service

Problem-solving

Communication

Attention to detail

Mathematics

Team player

PMS training

Job description

Ellis Island Casino in Las Vegas is seeking a Hospitality Ambassador to enhance guest satisfaction through personalized experiences. You will manage check-ins and ensure every guest feels welcomed, while providing information about hotel services and local attractions.

This role demands strong communication skills, problem-solving abilities, and a commitment to exceptional service. Benefits include medical, dental, life insurance, and eligibility for a 401(k) retirement plan.