Guest Experience Concierge

HEI Hotels & Resorts; Lahaina (HI); On-site; USD 38,572 - 39,950; Full time

Benefits offered by this job

Medical and Dental programs

401(k) Savings Plan with matching funds

Paid time off for vacation and sick leave

Job summary

HEI Hotels & Resorts is looking for dedicated individuals for guest services in Lahaina, Hawaii. Responsibilities include greeting guests, managing check-ins and check-outs, and resolving guest inquiries. You should have strong communication skills and the ability to handle multiple tasks efficiently.

The position values hotel experience and exceptional customer service abilities. Benefits include competitive health programs, vacation time, and a 401(k) Savings Plan. Join us to enhance your career in hospitality.

Qualifications

• Hotel experience preferred.
• Effective communication skills required.
• Ability to handle customer complaints with patience.

Responsibilities

• Greet customers immediately with a positive welcome.
• Complete registration processes for guests.
• Handle cash and manage guest accounts.
• Assist with guest luggage and transport requests.

Skills

Hotel experience preferred

Effective verbal and written communication skills

Ability to deal with customers

Mathematical calculation skills

Ability to adapt communication style

Job description

HEI Hotels & Resorts is looking for dedicated individuals for guest services in Lahaina, Hawaii. Responsibilities include greeting guests, managing check-ins and check-outs, and resolving guest inquiries. You should have strong communication skills and the ability to handle multiple tasks efficiently.

The position values hotel experience and exceptional customer service abilities. Benefits include competitive health programs, vacation time, and a 401(k) Savings Plan. Join us to enhance your career in hospitality.