Guest Experience Concierge

Davidson Hospitality Group; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Coverage (dues)

Dental & Vision Coverage

Teledoc service

Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Fontaine, A Kansas City Hotel, part of the Davidson Hospitality Group, is seeking a Front Desk Agent to warmly welcome guests and manage check-ins and check-outs at the front desk. You will respond to inquiries, resolve issues with empathy, and guide guests on local attractions and hotel amenities.

Join a collaborative team focused on delivering memorable guest experiences in a stylish environment. Flexibility to work evenings, weekends, and holidays is required, with opportunities for

Qualifications

• Experience in customer service, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Strong problem solving and composure under pressure.
• Proficient with hotel PMS software.
• Highly organized with multitasking ability.

Responsibilities

• Provide exceptional customer service and create a positive first impression.
• Efficiently handle guest check-ins and check-outs with accuracy.
• Respond promptly to inquiries and resolve issues professionally.
• Assist guests with recommendations and information about local attractions and amenities.
• Collaborate with departments to ensure seamless guest experiences.
• Maintain a clean, organized front desk area and manage transactions.

Skills

Customer service

Communication

Cash handling

Problem solving

Flexible schedules

Attention to detail

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

The Fontaine, A Kansas City Hotel, part of the Davidson Hospitality Group, is seeking a Front Desk Agent to warmly welcome guests and manage check-ins and check-outs at the front desk. You will respond to inquiries, resolve issues with empathy, and guide guests on local attractions and hotel amenities.

Join a collaborative team focused on delivering memorable guest experiences in a stylish environment. Flexibility to work evenings, weekends, and holidays is required, with opportunities for