Front Desk Agent - Full Time

Davidson Hospitality Group; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Coverage (dues)

Dental & Vision Coverage

Teledoc service

Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Fontaine, A Kansas City Hotel, part of the Davidson Hospitality Group, is seeking a Front Desk Agent to warmly welcome guests and manage check-ins and check-outs at the front desk. You will respond to inquiries, resolve issues with empathy, and guide guests on local attractions and hotel amenities.

Join a collaborative team focused on delivering memorable guest experiences in a stylish environment. Flexibility to work evenings, weekends, and holidays is required, with opportunities for

Qualifications

• Experience in customer service, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Strong problem solving and composure under pressure.
• Proficient with hotel PMS software.
• Highly organized with multitasking ability.

Responsibilities

• Provide exceptional customer service and create a positive first impression.
• Efficiently handle guest check-ins and check-outs with accuracy.
• Respond promptly to inquiries and resolve issues professionally.
• Assist guests with recommendations and information about local attractions and amenities.
• Collaborate with departments to ensure seamless guest experiences.
• Maintain a clean, organized front desk area and manage transactions.

Skills

Customer service

Communication

Cash handling

Problem solving

Flexible schedules

Attention to detail

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Property Description

The Fontaine, A Kansas City Hotel, is a trendy and upscale boutique hotel located in the heart of Kansas City, MO, offering an exciting and vibrant work environment for job applicants seeking a career in hospitality. Joining the team at The Fontaine means being part of a property known for its contemporary design, exceptional service, and unique guest experiences. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and dynamic career path. The Fontaine is dedicated to creating a culture that values creativity, innovation, and personalized guest interactions. Employees can expect to work in a modern and stylish environment, where they can showcase their skills, grow their career, and be part of a team that delivers memorable experiences to guests. Joining the team at The Fontaine presents an exciting opportunity to be part of a cutting‑edge hotel that is redefining hospitality in Kansas City.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check‑ins and check‑outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem‑solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EEO AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.

Pre-employment drug test and background check required.

We participate in E-Verify.