Front Desk Agent: Create Memorable Stays

The Fontaine, A Kansas City Hotel; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

The Fontaine, A Kansas City Hotel in Kansas City, MO, is seeking a friendly Front Desk Agent to welcome guests and ensure a memorable stay. You will check guests in/out, answer inquiries, and provide local recommendations with a smile.

Ideal candidates have customer service experience, strong communication, cash handling, and familiarity with hotel software. Availability for evenings, weekends, and holidays is preferred to support a bustling boutique hotel environment.

Qualifications

• Prior experience in guest services or hospitality preferred.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Proficiency with hotel property management software.
• Strong organizational and multitasking abilities.
• Flexibility to work evenings, weekends, and holidays.
• High school diploma or equivalent required.

Responsibilities

• Provide exceptional guest service at check-in/check-out.
• Respond to guest inquiries and resolve issues promptly.
• Suggest local attractions, dining options, and hotel amenities.
• Collaborate with departments to ensure seamless guest experiences.
• Maintain a clean, organized front desk area.
• Process cash and card transactions accurately.

Skills

Customer service

Communication skills

Cash handling

Problem solving

PMS software

Organization & multitasking

Flexibility in schedule

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

The Fontaine, A Kansas City Hotel in Kansas City, MO, is seeking a friendly Front Desk Agent to welcome guests and ensure a memorable stay. You will check guests in/out, answer inquiries, and provide local recommendations with a smile.

Ideal candidates have customer service experience, strong communication, cash handling, and familiarity with hotel software. Availability for evenings, weekends, and holidays is preferred to support a bustling boutique hotel environment.