Guest Experience Concierge

Fetzer-Institute; Kalamazoo (MI); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Wellness program

Job summary

The Fetzer Institute in Kalamazoo, Michigan is seeking a Hospitality Assistant who will be the warm first point of contact for guests, helping them feel welcomed and cared for. You will handle check-in, keys, directions, and answer questions while coordinating with security, housekeeping, and operations to ensure a smooth guest experience.

This full-time, on-site role offers a schedule Monday through Friday with some flexibility, pays $23.70 per hour, and includes benefits such as medical,

Qualifications

• 1-2 years in hospitality, customer service, reception, or related settings.
• Hospitality as an expression of care and Fetzer's approach to sacred-centered hospitality.
• Ability to work independently, prioritize, and shift quickly.
• Excellent interpersonal and communication skills.
• Strong organization with attention to detail in dynamic environments.
• Calm, grounded presence in planning and high-activity settings.
• Team-oriented with inclusiveness, collaboration, and flexibility.
• Proficiency in all Microsoft Office applications.
• Interest in the Institute’s mission.
• Valid driver’s license with clean driving record.

Responsibilities

• Provide front-desk coverage as primary contact for guests, visitors, callers, vendors, and deliveries.
• Support the guest experience from arrival to departure, including check-in, facility orientation, room keys, nametags, transportation coordination, and other guest needs.
• Anticipate and respond to guest needs, using sound judgment to troubleshoot issues and coordinate solutions with appropriate staff.
• Support convening and event readiness, including room and set-up checks, directional signage, guest materials, supplies, and other logistical needs.
• Coordinate with security, housekeeping, transportation, and other operational partners to ensure timely communication and smooth guest and facility operations.
• Monitor facility access and security needs, including entrances, security cameras, alarm systems, and communication with contracted security personnel.
• Provide administrative support to Hospitality and Operations, including mail distribution, supply ordering, invoice coding, maintaining on-call information, and other administrative needs.
• Provide flexible operational support as needs arise, including assisting with transportation, special guest requests, supply or meal pickups, and other time-sensitive hospitality needs.
• Complete other duties as assigned.

Skills

Hospitality

Customer service

Interpersonal skills

Organizational skills

Microsoft Office

Driving

Tools

MS Office

Job description

The Fetzer Institute in Kalamazoo, Michigan is seeking a Hospitality Assistant who will be the warm first point of contact for guests, helping them feel welcomed and cared for. You will handle check-in, keys, directions, and answer questions while coordinating with security, housekeeping, and operations to ensure a smooth guest experience.

This full-time, on-site role offers a schedule Monday through Friday with some flexibility, pays $23.70 per hour, and includes benefits such as medical,